Exchange Policy


  • All Sales are Final. 
  • No cash refund on any defective items. We will do exchange only.
  • No refund on issue for example on situations : change of mind or just don't like the item. But, we are willing to help on you on exchange.
  • No cash refund on not suitable, not match, change mind situation
  • Customers can return damaged/wrong/faulty items within 5 days of receipt date for a refund of that item. Any lateness will not be entertained and item(s) will be returned back to the customers.
  • Orders cannot be cancelled once it is being processed. No refunds and cancellation will be entertained.
  • In all cases, the items returned must be in their original condition, UNWORN, UNALTERED with the original packaging. The goods will be inspected once received.
  • The goods are customer’s responsibility until they have reached our warehouse. Please ensure to package your returned items properly in order to avoid damages. This include the boxes, packaging and tags. Ingrid Bruha is not responsible for any items that are returned with damage.
  • Shipping charges are to be borne by the sender
  • Ingrid Bruha will not be responsible on missing parcel / lateness due to third party delivery partner. However we will help you on the process to track and enquire on your parcel.
  • Ingrid Bruha recommends you use a postal service that insures you for the value of the goods you are returning and obtain a proof of posting.